Open Position
Do you want to help build StoreSprint’s success in Finland and support retail customers in succeeding with their day-to-day operational execution?
Apply
Making Retail Operations Run
StoreSprint is a fast-growing Swedish SaaS company that helps retail chains create clarity, rhythm and better execution in store operations. Our platform is used daily by thousands of store employees, and our customers include Rusta, K-Supermarket, ICA, Coop, Hemköp and McDonald’s. In Finland, StoreSprint has already launched with Rusta, Kesko/K-Supermarket and K-Citymarket, and we are now building a stronger local presence.
We are now looking for a Customer Success Manager to ensure that our Finnish customers succeed with StoreSprint onboarding, gain concrete value from the platform quickly, and are able to use it effectively in operational management over the long term.
About the role
As Customer Success Manager, you will be responsible for onboarding new customers, developing customer relationships and ensuring that StoreSprint delivers value in the customer’s daily operations. You will work closely with store owners, store managers and chain organizations, as well as with StoreSprint’s Sales, Product and Customer Success teams.
This is a hands-on role combining customer work, training, analytics, operational understanding and commercial thinking. You will often work close to the customer — both digitally and on site in stores.
Your responsibilities 🤝
Onboarding and activation
You plan, coordinate and lead new customer onboarding from start to finish. You ensure that goals, timelines, responsibilities and success metrics are clear. You train users both remotely and on site in stores.
Customer development
You build and maintain strong customer relationships. You follow customer activity, usage levels and progress against goals. You identify potential challenges early and help customers get as much value as possible from StoreSprint.
Growth within existing customers
You identify expansion and upsell opportunities within existing customers and work together with the Sales team to grow both new and existing accounts.
Customer feedback and product development
You collect feedback, insights and development needs from customers and users. You share these systematically with the Product and Development teams so that StoreSprint continues to develop in line with customers’ everyday needs.
Customer communication and best practices
You contribute to customer communication, content and best practices, including newsletters, customer stories and the development of the customer community.
Is this you? 💙
You will thrive in this role if you enjoy working with people, understand customers’ day-to-day reality and get energy from seeing concrete impact in customer operations. You know how to build trust both at store level and with chain leadership, and you are able to combine practical execution, data and commercial thinking.
We believe you will succeed in the role if you have:
experience in customer-facing work, for example in Customer Success, B2B account management, onboarding, training or customer-responsible service roles
understanding of retail, store operations, service business or operational management
the ability to train, guide and inspire users
strong communication and interaction skills in Finnish and English; Swedish is considered a plus
an analytical and structured way of working: you can interpret customer data, identify challenges and turn insights into practical actions
willingness to travel regularly to customers in Finland, as well as a valid driving licence
Experience from chain-led organizations, franchise environments, training roles or a fast-growing SaaS/startup environment is considered an advantage.
Why StoreSprint? ✨
At StoreSprint, you will join a phase where the Finnish market is being actively built. You will contribute to developing our Customer Success practices in Finland together with an experienced team, bringing insights from customers’ everyday operations into how onboarding, training and customer work are developed going forward.
What we offer
the opportunity to work in a fast-growing retail tech company
a hands-on role where your impact is visible directly in customers’ daily operations
close collaboration with the Commercial Lead Finland, the Swedish team, Sales and Product
a flexible hybrid working model
a monthly salary based on your skills and experience
occupational healthcare, as well as sports and culture benefits
5 weeks of paid vacation
customer visit-related travel expenses covered, with the practical car arrangement agreed based on the needs of the role and the selected candidate’s situation
responsibility, freedom and the opportunity to grow with the role
You will report primarily to StoreSprint’s Commercial Lead Finland and work closely with the Swedish Customer Success team.
Employment details
Open
Role:
Customer Success Manager
Location:
Helsinki metropolitan area / Southern Finland, hybrid work. The role requires regular customer visits in Finland.
Employment type:
Full-time
Start date:
As agreed
Interested?
Send us your CV or LinkedIn profile together with a short cover letter. In your cover letter, we would especially like to hear why StoreSprint, Customer Success and the operational reality of retail interest you.
Send petri an email:
petri.siitonen@storesprint.app
Apply via linkedIn:
LinkedIn Easy Apply
Or Fill out the form bellow:
For more information about the role, please contact Petri Siitonen, Commercial Lead Finland, between 29 June and 10 July. We will get back to all applicants by 7 August at the latest.
